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Professional portrait of a Front Desk Coordinator representative at Azura Clinic Muscat, smiling and wearing a brown hijab and matching professional attire against a white background

Shamsa

Front Desk Supervisor
Introduction

Front Desk Supervisor at Azura Clinic, Muscat

This Omani healthcare administrator currently serves as Patient Coordinator and Administrative Officer at Azura Dermatology Clinic in Muscat, Oman, playing a central role in smooth clinic operations and patient experience. With a background in software engineering alongside hands-on experience in healthcare administration and customer service, she brings both technical and interpersonal skills to her role.
Nationality: Omani

Qualifications

She holds a Bachelor’s Degree in Software Engineering from Muscat College, complemented by professional experience in healthcare administration, patient coordination, and customer service.

  • Bachelor’s Degree in Software Engineering, Muscat College
  • Professional Experience in Healthcare Administration, Patient Coordination, and Customer Service
  • Continuous Professional Development in Patient Relations, Communication, and Clinic Operations

Professional Experience

She began her career with a two-month training program at the Ministry of Software Development, gaining early experience in technical problem-solving. She then moved into healthcare administration as an Administrative Assistant and Receptionist at a dental clinic, managing schedules and patient appointments. She now serves as Patient Coordinator and Administrative Officer at Azura Dermatology Clinic in Muscat, managing patient appointments and coordinating communication between patients and medical staff.

  • Trainee, Ministry of Software Development: Two-Month Training Program
  • Administrative Assistant / Receptionist, Dental Clinic
  • Patient Coordinator / Administrative Officer, Azura Dermatology Clinic, Muscat, Oman: Present

Job Role at Ministry of Software Development:

  • Participated in software development and digital systems projects
  • Gained experience in technical problem-solving and workplace collaboration

Job Role at Dental Clinic:

  • Managing doctors’ schedules and patient appointments
  • Preparing daily administrative reports
  • Handling patient records and clinic documentation
  • Coordinating communication between patients and healthcare providers

Job Role at Azura Dermatology Clinic:

  • Managing patient appointments and schedules
  • Coordinating communication between patients and medical staff
  • Handling inquiries, follow-ups, and appointment confirmations
  • Supporting daily clinic operations and administrative processes

Practical Skills

Her skill set includes patient coordination, appointment scheduling, administrative reporting, and data entry and record management, supported by strong communication and problem-solving abilities.

Practical Fields of Interest

She has a strong interest in healthcare administration and clinic operations management, along with digital solutions in healthcare, reflecting her combined technical and administrative background.

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