Other Team
Azura Clinic | Best Dermatology & Skin Clinic in Muscat
Rawan
Customer Service
Introduction
Personal Data:
Name: Rawan Mohammed Khalfan Almaashari.
Nationality: Omani.
Qualifications:
- Bachelor of Information Security, University of Technology and Applied Sciences (2024).
- Data Analysis Course, LinkedIn Learning (July 2025).
Previous Positions:
- Administrative Affairs Training, Information Technology Department, General Directorate of Education in South Al Sharqiyah Governorate (August 2023).
- Debt Collector, Matrix Debt Collection (October 2024 – January 2025).
- Customer Service.
Job Role :
- Handling customer inquiries and providing client support.
- Coordinating appointments and customer communications.
- Resolving customer concerns efficiently and professionally.
- Ensuring a positive customer experience.
- Providing administrative support and coordination.
- Adapting quickly to new systems and work environments.
Practical Skills:
- Customer Service and Client Support.
- Call Handling and Communication.
- Problem Solving and Conflict Resolution.
- Teamwork and Collaboration.
- Microsoft Office Suite (Word, Excel, PowerPoint).
- Data Entry and Record Management.
- Adaptability and Fast Learning.
- Administrative Coordination.
- Customer Relations.
- Appointment Coordination.
- Administrative Support.
- Attention to Detail.
- Professional Communication Skills.
Practical Fields of Interest:
- Customer Service and Customer Experience.
- Client Relations.
- Administrative Support and Coordination.
- Information Security.
- Data Analysis.
- Communication and Customer Engagement.
- Professional Development.
