Other Team
Azura Clinic | Best Dermatology & Skin Clinic in Muscat
Shamsa
Customer Service
Introduction
Personal Data:
Nationality: Omani.
Qualifications:
- Bachelor’s Degree in Software Engineering, Muscat College.
- Professional experience in healthcare administration, patient coordination, and customer service.
- Continuous professional development in patient relations, communication, and clinic operations.
Previous Positions:
- Patient Coordinator / Administrative Officer at Azura Dermatology Clinic – Present.
Job Role :
- Managing patient appointments and schedules.
- Coordinating communication between patients and medical staff.
- Ensuring a smooth and positive patient experience throughout the patient journey.
- Handling inquiries, follow-ups, and appointment confirmations.
- Supporting daily clinic operations and administrative processes.
- Assisting in maintaining high standards of patient satisfaction and service quality.
- Administrative Assistant / Receptionist at Dental Clinic.
Job Role :
- Managing doctors’ schedules and patient appointments.
- Preparing daily administrative reports.
- Handling patient records and clinic documentation.
- Coordinating communication between patients and healthcare providers.
- Training Experience: Ministry of Software Development. Duration: Two-month training program.
Job Role :
- Participated in software development and digital systems projects.
- Gained experience in technical problem-solving and professional workplace collaboration.
Practical Skills:
- Patient Coordination & Patient Relations.
- Customer Service Excellence.
- Appointment Scheduling & Clinic Administration.
- Communication & Interpersonal Skills.
- Problem Solving & Conflict Resolution.
- Time Management & Organization.
- Administrative Reporting.
- Data Entry & Record Management.
- Teamwork & Professional Collaboration.
- Experience working in healthcare, administrative, and customer-facing environments.
- Recognized for professionalism, organization, and delivering a positive patient experience.
- Contributed to improving communication and service standards within clinical settings.
Practical Fields of Interest:
- Patient Experience & Satisfaction.
- Healthcare Administration.
- Clinic Operations Management.
- Customer Relations.
- Digital Solutions in Healthcare.
- Medical Practice Management.
